Four Points by Sheraton Punta Cana Village

"Oh my God! This place was awesome! It was very clean and the atmosphere was excellent. It was worth every penny. The breakfast was great. However, I did have one little problem with the bar staff who embarrassed me over my card not working at his machine. I felt very disrespected because what he said was incorrect, and he refused to apologize. But, overall, one bad experience didn't ruin my great experience at this place.. I want to state that my review will remain unchanged. The person in question was unpleasant to deal with. They lacked patience and did not know how to handle the situation at hand. It could have easily been resolved just by him taking the time to see why the card wasn't working at his machine. Instead, he was saying i was broke and i didn't have any money in the bank, Which was incorrect. I tried to say on my end the card wasn't even attempted. He was so arrogant. The front desk swiped the card in one attempt it went through Word-of-mouth referrals are very important. especially since language is a barrier. Regardless, it is never acceptable to insult guests in front of others. Moreover, in this case, the issue was with the staff member, as my card was functioning properly."

Everything felt very clean and sleek inside. The room was spacious and had a nice modern aesthetic. It was a very comfortable stay all around. The staff (especially at the bar and reception) were very friendly and helpful, which made a big difference to us. The location and the complimentary shuttle was also very handy. The complex across the street felt very safe and was nice to explore some food options. Breakfast at the hotel was also good value and was tasty.

Room was very nice and comfty. The staff at the front desk on my first day were exceptional, I think her name was Libby.

The staff was friendly and professional. Some spoke English and some did not. Excellent location three minutes from the airport. Large outdoor patio alongside the pool.

All aspects of the hotel were satisfactory. The rooms were well-maintained, and the location was ideal. The staff demonstrated exceptional kindness and attentiveness. The breakfast provided was of high quality. The proximity to the airport and the village was convenient.